A. We do not charge your company any setup or monthly fee. We charge 50% of the refunds recovered. This is half the money you’re currently not recovering. We don’t get premuim until the refund appears on your UPS or FedEx invoice! If there is no refund, you owe us nothing.
A. There is no contract and no obligation. If at any time you want us to stop tracking your shipments, just write CANCEL on our invoice, and you’ll owe us nothing!
A. No, except that they’d rather keep your money than return it to you! They give a delivery guarantee because they want your business. What they don’t tell you is how time consuming it will be to track your shipments.
A. Absolutely – but most companies never claim these guaranteed refunds because:
They don’t know the shipment is late until the recipient calls to complain.
They don’t want the administrative hassle of claiming the refund.
There isn’t enough time in the day to track hundreds of shipments just to find a few refunds.
If you are considering claiming the refunds yourself, (a) review the service guarantee on the carriers’ website (b) identify a service failure in your recent shipments, (c) claim the refund. Take these steps and you’ll undoubtedly agree that we are the most cost-effective solution!
A. Actually, 40% of Fortune 500 companies do.
A. On average, you can expect a 5%-10% reduction of your bill. The actual savings depend on your shipping pattern, service type, and time of the year.
A. There will be no change to your current UPS or FedEx invoice, except you’ll see a reduction!
A. Absolutely! Because our system is totally automated, we can provide the same high level of service to high and low volume shippers.
A. No. Once you give us permission to track your shipments, UPS and FedEx will e-mail us the information we need each day. They provide this service at no charge! Signing up for this service may require a one-time step that takes only 5 minutes. Our friendly support staff can walk you through this simple procedure.
A. NEVER! 100% of any refund is sent directly to you from UPS or FedEx. We will invoice you for our fee at the end of the month, and you pay us only if you are 100% satisfied.